Privacy Policy
Last updated: September 2026
This Privacy Policy explains how The Soul Clinic ("we", "us", "our"), founded by Ruth Waithira and based in Nairobi, Kenya, collects, uses and protects your information when you visit our pages, register for a masterclass, or book a call with us.
Information we collect
Information you give us: your name, email address, and any answers you provide when you register for a masterclass or book a call (for example, a few short questions about where you are).
Information collected automatically: basic technical and usage data such as your IP address, device and browser type, and how you interact with our pages, gathered through cookies and similar technologies.
How we use your information
- To register you for the masterclass and send you the details, reminders and related follow-up emails.
- To arrange and prepare for any call you book with us.
- To improve our pages and understand what is helpful.
- To respond to your questions and stay in touch about our work, where you have agreed to hear from us.
Cookies and advertising
We use cookies for essential functionality and to understand how our pages perform. We also use advertising and analytics tools, including the Meta (Facebook) pixel, which help us measure and improve our ads. You can control cookies through your browser settings.
Who we share it with
We do not sell your personal information. We share it only with the trusted service providers that help us run this, for example our email and customer system, our scheduling tool, our video-meeting platform, and analytics and advertising providers. Each processes your data only to provide their service to us.
How long we keep it
We keep your information only as long as needed for the purposes above, or as required by law, and then delete or anonymise it.
Your rights
You may ask us to access, correct or delete your information, object to certain uses, or withdraw your consent at any time. You can also unsubscribe from our emails using the link in any email. To make a request, contact us using the details below.
Security
We take reasonable steps to protect your information. No method of transmission over the internet is completely secure, but we work to keep your data safe.
Children
Our pages and programmes are intended for adults (18 and over) and are not directed at children.
Changes
We may update this policy from time to time. The date at the top shows when it was last revised.
Contact us
If you have any questions about this Privacy Policy or your information, please contact us at [email protected].